FAQs

+ When is the Glenhurst office open?

Mondays, Wednesdays and Fridays, from 9am to 12 noon.

+ What’s the best way to get in touch with the building manager outside these hours?

You can phone 02 9363 4973 and leave a message; leave a letter or note in the Glenhurst mailbox, or under the office door; or send an email to glenhurstgardens@bigpond.com

+ There is a major problem with the building – I need to talk to a director.

As long as it’s really an emergency, that’s OK – either phone or knock on their door. If it’s not urgent, please go through the Glenhurst office, as above.

+ I have something to say about work being doing around Glenhurst Gardens.

We all live here, so it’s perfectly understandable that you’d have your thoughts on what’s happening. To avoid the risk of confusion, please direct any comments to the Glenhurst office, rather than talking directly to any contractors.

+ Is smoking allowed at Glenhurst Gardens?

It’s fine within apartments, but balconies, ambulatories and other common areas are smoke free zones

+ Anything I need to know if I’m having people over?

As in any other apartment building, you must try to disturb neighbours as little as possible. Sound does travel through the building, so please keep the volume on TVs, radios etc as low as possible, and be as quiet as you can on balconies. Be particularly mindful of noise between 10pm and 7am both within your apartment and in common areas. Please remind your guests of this, too.

+ Can I have a pet?

No, sorry, you can’t – not even to visit. Your guests and any contractors you might be using can’t bring animals into Glenhurst Gardens either.

+ I’m about to buy some outdoor furniture for my balcony – do I need to look for anything in particular?

As long as it’s white or natural timber coloured, it should be fine.

+ What about pots?

They should be terracotta or white.

+ I want to replace my balcony awning.

Before you do anything, you’ll need written consent of the company. And all awnings must be plain blue (Bradmill colour code 012), and can have a simple border, but shouldn’t have tassels or any other adornment.

+ I want to dry my washing – is it OK to put it on the balcony?

No, please don’t dry anything out there, including bathing costumes. In the section on laundries, you’ll find out about drying areas.

+ How about my bike – can I leave that out there?

No, nothing should be on the balcony apart from furniture and plant pots. You can store your bike in your storage cage in the garage, if you have one.

+ Where is the disposal room?

Disposal rooms are located in halfway along each ambulatory.

+ What should I do with recyclables?

Rinse bottles, cans and plastic containers before putting them in the recycling containers in the disposal room. Fold, break down and flatten paper, cardboard and cardboard boxes before you put them in the recycling bin provided.

+ How about pizza boxes?

They don’t go in the recycling bin – wrap them up, and put them in the garbage chute.

+ Anything else I need to know about the garbage chute?

Yes, don’t put empty plastic bags in there – they can block the fan. Wrap all non-recyclable waste into small parcels before you put them into the chute.

+ Can I use the disposal room at any time?

No, only between 7am to 9pm, to minimise the risk of disturbing neighbours.

+ Where can I park?

If you have a parking space in the car park on title, park there. There’s no outdoor parking at Glenhurst Gardens.

+ Can my contractors park at Glenhurst Gardens?

No, unfortunately we don’t have any allocated parking. They can use the loading dock, to load and unload, and will then need to park in one of the surrounding streets.

+ Can my guests park on the driveway.

Yes, they have permission to park on the driveway during the day and early evening, but overnight parking is not permitted anywhere within the Glenhurst Gardens grounds.

+ I have a parking space, but no car – can I rent it out?

Yes, but only to another resident.

+ Can I use my parking space for storage?

Only for bikes, kayaks and other large sporting equipment.

+ When I call a taxi, or get dropped off by one, can they come onto the grounds?

Yes, they can pick you up, and drop you off, at the porte cochere. If you’ve booked a taxi, please try to be in the foyer before it arrives, so that other residents aren’t inconvenienced by noise and fumes.

+ Are there any restrictions on using the lift to move furniture and other items in and out of the building?

Yes, only use the western lift at the 16 Annandale Street entrance for this, and only on weekdays between 7.30am and 4.30pm. You’ll need to have lift protectors installed before you do so. Give the building manager at least three days notice before you move anything in or out of the building.

+ Where do I find the lift protectors, and what do I need to know about them?

They’re in the first floor laundry. Please return them there once you’ve finished with them, or each evening – they must not be left hanging in the lift overnight.

+ The lift’s broken down – what should I do?

Please ring ThyssenKrupp elevators on 1300 799 599 at any time of the day or night. You’ll just need to say you’re at Glenhurst Gardens, give the address and tell them which lift is the problem – lift number 1 is the car park lift; lift number 1 is the foyer lift. You’ll be asked for a contact name and number; you can use your own, or give the building manager’s name and Glenhurst’s office number, 02 9363 4973.

+ Where are the laundries?

On the western end of each floor.

+ What if the machine on my floor is being used?

Try another floor; that’s fine.

+ When can I use the laundry?

Any day between 7am and 9pm.

+ What should I do if the machine isn’t working?

Either report it to the Glenhurst office or, preferably, ring Autocoin Laundries on 02 9882 2255 to report the problem.

+ Where can I dry my laundry?

In the dryers, or on the clothes lines and hoists, beyond the western end of the building, on the ground level outside P4 garage.

+ When can I use the pool?

Between 7am and 7pm (or 9pm during daylight saving).

+ Can my guests use it, too?

You’re limited to three guests at a time, including children under the age of 16.

+ Can I eat and drink down there?

As long as you don’t take any breakable material down there – including glass and crockery. The problem is that if anything gets broken, the pool needs to be completely drained, which is expensive and means it’s out of action for a while.

+ I’m planning to renovate my apartment. Do I need to tell anyone before I start?

Yes, you’ll need to get permission from the board, and depending on the work you’re planning to do, you may also need to get council permission. Click here for more information.

+ Do I need to protect the lift and ambulatory in any way?

Yes, the lift covers, which are kept in the first floor laundry, will need to be installed every day. Please take them down each evening, and put them back in the laundry. It’s important that all common areas are kept clean and tidy during any building work – that should be done every day, too.

+ What hours is building work allowed?

Between 7.30am and 5pm, Monday to Friday, and 9am to 1pm Saturday, with noisy work restricted to between 8.15am and 4.30pm Monday to Friday. No work is allowed on public holidays.

+ Does anyone in the building need to inspect the work?

Yes, our building consultant will need to sign off on the work.

+ Can I rent out my apartment?

Yes, you can – usually for a minimum 12-month lease.

+ Do prospective tenants need to be interviewed before they move in?

As Glenhurst Gardens is a company title building, yes, prospective tenants do – before they sign a lease, they must be interviewed by board members (you or the real estate agent should contact the Glenhurst office to organise a time). They will also need to provide the Board with three professional references.

+ Can I let my apartment out on Airbnb?

No, as leases are generally at least 12 months, this is not possible.

+ What about subletting?

No, this isn’t possible either.

+ Do I have to let anyone know if I’m selling my apartment?

Please advice Glenhurst Gardens building manager of your intention to sell, and when possible give the details of your real estate agent.

+ Can my real estate agent put a board up outside the building?

No, we don’t allow that.

+ I’m ready to move in to Glenhurst Gardens – what do I need to know?

Welcome! Once you’ve had your interview with the board, you should give the building manager at least three days notice to say when you’ll be moving in. Moving furniture and belongings into the building can only happen on weekdays, between 7.30am and 4.30pm, and only use the western lift at the 16 Annandale Street entrance for this. You’ll need to use the lift protectors – you’ll find them in the first floor laundry. Please return them there once you’ve finished with them – they must not be left hanging in the lift overnight.